At UrMall, we are committed to ensuring your satisfaction with every purchase. If you are not entirely happy with your order, this policy outlines your rights and the process for returns, exchanges, and refunds.
1. Returns Eligibility
You may request a return if the following conditions are met:
- The item is returned within 14 days of delivery.
- The item is in its original condition, unused, unwashed, and with all tags and packaging intact.
- Proof of purchase (e.g., order confirmation or receipt) is provided.
2. Non-Returnable Items
The following items are not eligible for returns:
- Perishable goods (e.g., food, flowers).
- Personal hygiene products (e.g., cosmetics, undergarments).
- Custom or personalized items.
- Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
3. Process for Returns
- Contact Us: Email us at [email protected] with your order number, the item you wish to return, and the reason for the return.
- Approval: Once your return request is approved, we will provide instructions on how and where to send the item.
- Shipping: You are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
4.1 Refund Eligibility
Refunds will be issued under the following conditions:
- The returned item is received and inspected by our team.
- The return is approved based on our eligibility criteria.
4.2 Refund Method
- Refunds will be processed to your original payment method.
- Please allow 5-10 business days for the refund to appear in your account.
4.3 Shipping Fees
Original shipping fees are non-refundable, except in cases where the item was defective or the wrong product was delivered.
5. Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need to exchange an item, please email us at [email protected].
6. Damaged or Defective Items
If you receive a damaged or defective item, contact us within 7 days of delivery with photos of the item and packaging. We will resolve the issue by offering a replacement, refund, or store credit.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account or payment method again.
- Contact your bank or payment provider—it may take some time before the refund is officially processed.
- If you still haven’t received your refund after 10 business days, contact us at [email protected].
8. Contact Us
If you have any questions or need assistance with a return or refund, please reach out to us at:
Email: [email protected]
Website: https://urmall.store
We’re here to help and ensure your experience with UrMall is positive and hassle-free.